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Frequently Asked Questions |
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How do I make a reservation?
You can go two ways:
Is the online booking service free of charge?
Yes, it is. There are absolutely no hidden charges or extra costs of any kind for those who use our website to book their hotel rooms. Payment is due only upon arrival, at the hotel reception.
When do I get a confirmation of the reservation?
Confirmation arrives instantly with the reservation process is completed. First, you will see it in a small window on your computer screen, then you will receive it in your mailbox (to the e-mail address you provided during the booking procedure).
Will the hotel send me a confirmation as well?
No. The instant e-mail confirmation you get from the online system is all you will need to check in. The hotel's sales department will note your reservation, but they won't send you another confirmation.
How and when do I have to pay for the room?
For your stay, you will pay at the hotel reception when you arrive, or when you leave (depending on the hotel's policy). All hotels accept cash payment, and most also accept international credit cards. If you book a room on an advance purchase rate, the hotel will charge your card with the full amount due in advance. You will note this warning throughout the booking process. This type of booking is only possible if you definitely give your permission to the in advance charge.
Are the prices given on the website better than the rack rates of the hotels?
Yes, most of the times you save a considerable amount by booking online. You can see the difference in price, and the amount you can save, when you check the availability for the period of your stay. (The reason for amazing discounts we can offer lies in the fact that our website sells dozens of rooms every day, so our partner hotels often give us much better prices than the price they offer to individual travellers.)
Can I safely give my credit card details?
Yes. The data you provide is protected by Thawte, Inc., using 128 bit SSL technology, the safest way to send your credit card information on the Internet.
What does the room price include?
During the booking process, the hotel information sheet will specify these details. Room prices usually include breakfast, most of them also include taxes. (In case it is not so, you will be notified at the beginning of the booking procedure.)
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